Support & Contact
We are here to help with questions about Elementa, including daily rituals, technical issues, and how we handle your data. For urgent medical questions, please contact a healthcare professional instead of using Elementa.
Contact us
For any support or privacy questions, you can contact us at:
Email: elementa@sozdizimi.com
When you write to us, please avoid including sensitive health information. If we need technical details (for example, crash logs or screenshots), we will ask for them explicitly.
Free access, Plus and ritual packs
Elementa’s core daily ritual is free. Optional monthly or annual Plus subscriptions, lifetime Plus, and individual or bundled ritual packs are offered through the Apple App Store on iOS and Google Play on Android. The annual option may show a free trial to eligible new subscribers; the store sheet shows the renewal price and terms before confirmation.
Restore or manage a purchase
Open Elementa → You → Settings, then choose Restore Purchases to recover eligible purchases made with the same store account. Choose Manage Subscription to change or cancel an active subscription. Reset Profile and deleting the app do not cancel a subscription. Apple or Google handles charges and refund requests for its store.
Optional rewarded video
An eligible free user can choose Watch to unlock for 24 hours from Deep Insight. The rewarded video is never automatic and does not unlock anything unless the reward completes. It can be earned once per local day. If your region requires consent controls, open Ad Privacy Choices in Settings. Plus users do not receive or load rewarded ads.
Technical issues and bug reports
If Elementa crashes, behaves unexpectedly, or you see incorrect data in your elemental scores, please try the steps below before contacting support:
- ✓ Make sure you are using the latest version of Elementa from the App Store or Google Play.
- ✓ Check your internet connection; some calculations require a connection to our backend.
- ✓ Restart the app and, if needed, restart your device.
When you contact us, you can optionally include:
- • Your mobile operating system and version (for example, iOS 18 or Android 16).
- • The version of Elementa shown in the app’s settings screen.
- • A short description of what you were doing when the issue appeared.
We may review anonymized technical logs from our backend to diagnose issues. These logs are used only for debugging and service quality, as described in our Privacy Policy.
Notifications and reminders
Elementa can schedule one optional local notification for your fresh daily ritual at the time you choose. Upcoming reminders are created and managed on your device.
Turning notifications on or off
- 1. Open Elementa Settings and enable or disable the daily ritual reminder.
- 2. You can also turn off all notifications in your device settings: iOS Settings → Notifications → Elementa or Android Settings → Notifications → App notifications → Elementa.
If you disable the reminder inside Elementa, the app cancels its pending daily reminders.
Privacy and data requests
For detailed information about which data we collect, how we use it, and your privacy rights, please see our Privacy Policy.
You can make privacy‑related requests (for example, to exercise rights under GDPR where applicable) by emailing: elementa@sozdizimi.com.
Reset Profile clears Elementa’s local profile, Journey, favorites and reward grant. It does not cancel App Store or Google Play purchases or delete provider-managed purchase, consent or ad records.
When you contact us about privacy, we may need to verify that you are the owner of the relevant store account or device before we can act on your request.